Booking & Cancellation Terms
Booking & Cancellation Terms
Last updated: 28.11.2025
Hotel: Petrine 10 Boutique Hotel
Website: https://petrine10.com
By making a reservation at Petrine 10, you agree to the following terms.

1. GENERAL PROVISIONS

1.1. These Terms govern the relationship between Petrine 10 Boutique Hotel (hereinafter the "Hotel") and the Client (hereinafter the "Guest") regarding room reservations.
1.2. House rules, conduct on the premises, and use of Hotel property are set out in a separate document, which the Guest acknowledges upon check-in.

2. BOOKING PROCEDURE

2.1. Reservations can be made via the Hotel website, by phone, email, or through partner online booking systems.
2.2. A reservation is considered guaranteed only after the Guest receives a booking confirmation from the Hotel and/or makes a prepayment (depending on the rate conditions).
2.3. When booking, the Guest is obliged to provide accurate data: name, contact details, and payment information.

3. RATES AND PAYMENT

3.1. All prices are listed in Belarusian Rubles (BYN). Payment is made in the national currency of the Republic of Belarus.
3.2. If a price is listed in a foreign currency for reference purposes, conversion is performed according to the Hotel’s internal exchange rate or the National Bank of the Republic of Belarus rate on the day of payment.
3.3. The rate includes: accommodation in the selected room category, taxes and fees, [breakfast / Wi-Fi access].
3.4. The Hotel accepts the following payment methods:
  • Cash (in BYN).
  • Bank cards (Visa, Mastercard, Belkart, MIR).
  • Bank transfer (for legal entities, upon preliminary invoice).
  • 3.5. The Hotel reserves the right to pre-authorize (block funds on) the Guest’s credit card prior to arrival to guarantee solvency.

4. CHECK-IN AND CHECK-OUT TIMES

4.1. Check-in time: from [14:00].
4.2. Check-out time: until [12:00].
4.3. Early check-in and late check-out are not guaranteed and are subject to availability.
  • Early check-in (from 06:00 to 14:00) is charged at [50% of the daily rate].
  • Late check-out (from 12:00 to 18:00) is charged at [50% of the daily rate].
  • Check-out after 18:00 is charged as a full night’s stay.

5. CANCELLATION AND NO-SHOW POLICY

The cancellation policy depends on the rate plan selected by the Guest.
5.1. Standard (Flexible) Rate
  • Free cancellation is possible no later than [24 / 48] hours before check-in time (14:00 on the arrival date).
  • In case of cancellation later than the specified time, a penalty equal to the cost of the [first night] will be charged.
  • In case of a No-Show, the reservation is cancelled, and a penalty equal to the cost of the [first night] is charged.
5.2. Non-Refundable Rate
  • Prepayment of 100% of the stay cost is charged at the time of booking.
  • In case of cancellation, change of dates, or no-show, funds are non-refundable.

6. CHILDREN AND EXTRA BEDS

6.1. Children under [X] years old stay free of charge when using existing beds.
6.2. The cost of an extra sleeping place (rollaway bed / sofa) is [Amount BYN] per night. Extra beds are provided upon request and subject to availability.

7. GUEST REGISTRATION

7.1. Check-in at the Hotel is possible only upon presentation of a passport or other identification document in accordance with the legislation of the Republic of Belarus.
7.2. For foreign citizens, the Hotel carries out the registration procedure with migration authorities.

8. CHANGES TO TERMS

The Hotel reserves the right to amend these Terms. The current version is always available on the Website. Prices for already confirmed and paid reservations are not subject to revision.