Booking & Cancellation Terms
BOOKING PROCEDURE at "Petrine10" Apart-Hotel
1. Room booking at the "Petrine10" apart-hotel of Limited Liability Company "Somnum" (hereinafter referred to as the Service Provider) is carried out 24/7 by one of the following methods (for individuals):
  • by phone (including messengers) +374333377200;
  • by email info.petrine10@gmail.com;
  • through the "booking" module on the website www.petrine10.com;
  • through online booking channels.
Legal entities and individual entrepreneurs make bookings through preliminary requests submitted no later than 2 (two) calendar days before check-in, by one of the following methods:
  • through messengers by phone +375 (33)3377200;
  • by email info.petrine10@gmail.com;
  • in person.
2. No booking fee is charged.
3. The Service Provider applies the following types of booking:
  • Guaranteed booking – booking in which advance payment for accommodation is made by one of the following methods: cash to the Service Provider's cashier, bank payment card (internet acquiring), non-cash internet payment (online payment), or by non-cash bank transfer to the Service Provider's account.
  • Non-guaranteed booking – booking in which no advance payment for accommodation is made, and the validity period of which ends at 16:00 on the day of arrival (unless another time is specified in a separate agreement with the customer or booking confirmation), after which the Service Provider has the right to cancel the booking and put the room and/or place in the room on open sale.
4. Requirements for room and/or place booking requests:
4.1. A booking request from individuals must contain the following information about the guest:
  • surname, name, patronymic (if any);
  • date and time of arrival and departure;
  • room category and number of rooms;
  • number of occupants in the room;
  • contact phone number;
  • email address.
A booking request from individuals sent through online booking channels or using the "booking" module on the Service Provider's website is processed by filling in all requested details.
4.2. A booking request from a legal entity must contain the following information about the guest:
  • phone number and email to which confirmations with booking number should be sent;
  • surname, name and patronymic (if any) of the guest;
  • country of citizenship of the guest;
  • date and time of arrival and departure;
  • room category and number of rooms (places in the room);
  • number of occupants in the room;
  • number and date of contract with the Service Provider (if any);
  • name of the payer and form of payment for hotel services (for non-cash payment, the request must include full details of the legal entity, including bank details, as well as the manager's signatures).
5. A booking request is considered accepted after it has been assigned a registration number and confirmed by the person responsible for booking. Booking results are communicated in the same way the request was submitted.
6. The Service Provider confirms the booking request only if there are vacant rooms and/or places in rooms of the requested category. If there are no rooms and/or places in rooms of the requested category, the Service Provider offers alternative accommodation options.
7. From the moment the booking confirmation is sent to the customer, the room and/or place in the room specified in the booking confirmation is considered provisionally booked.
8. A room and/or place in a room is considered guaranteed booked at the moment the prepayment is received in the Service Provider's account or cash is received at the Service Provider's cashier.
9. The validity period of a non-guaranteed booking ends at 16:00 on the day of arrival, unless otherwise agreed in writing between the customer and the Service Provider.
10. When booking, the customer selects the room category. The right to choose a specific room from the category specified by the customer remains with the Service Provider.
11. An extra bed, if available and if it is possible to install it in the room, can be booked in advance and is paid additionally in accordance with the rates in effect at the time of booking.
12. In case of cancellation of the request less than 24 hours before arrival for guaranteed booking, as well as in case of no-show for guaranteed booking until 00:00 hours of the day following the date of paid arrival, or for non-guaranteed booking until 16:00 hours of the day of arrival (in the presence of a request for hotel services not cancelled by the customer and confirmed by the Service Provider), the Service Provider has the right to collect from the customer a penalty in the amount of 100% of the cost of one day's accommodation at the rate for each of the cancelled rooms, as well as documented expenses for ordered additional services (transfer, meals, etc.).
13. If the customer has booked a room and/or place in a room for a certain period and was forced to check out before this period, the customer is obliged to notify the Service Provider of the change in the period of stay 24 hours before check-out. In case the booking cancellation occurred less than 24 hours before check-out, the Service Provider has the right to collect from the customer a penalty in the amount of 100% of the cost of one day's accommodation at the rate for each of the cancelled rooms and/or places in rooms, as well as documented expenses for ordered additional services (transfer, meals, etc.).
14. In case of cancellation of a booking request at the standard rate no later than one day before the customer's arrival, the amounts received in the Service Provider's account as payment for accommodation are returned to the customer within 30 (thirty) banking days from the moment of cancellation.
15. In case of cancellation (full or partial) of a booking request less than one day before the customer's arrival, cancellation of booking at a non-refundable rate, as well as in case of no-show (in the presence of a non-cancelled request), the customer reimburses the Service Provider for the daily cost of each booked room.
16. In case of early departure of the customer from the room, refund of amounts is made on a daily basis subject to provision to the hotel administrator of the original invoice and receipt. In case the customer does not have the originals of the invoice and receipt, as well as if the customer departs less than 24 hours before the end of the paid stay period, no refund of amounts is made.
17. Funds subject to refund to the Customer are returned in the same way as the advance payment for Services was made, within 30 (thirty) banking days from the moment of cancellation of the booking request or from the moment of early check-out from the room.
18. For group booking, general booking rules apply with the following features:
18.1. When a group of guests arrives, booking requests are accepted no later than 2 (two) calendar days before the expected arrival date of the group. A group is considered to be guests specified in one booking request in the amount of 8 or more people.
18.2. The Service Provider within 1 (one) day from the moment of receiving the booking request confirms the booking to the Customer or refuses (if the requested number of vacant places is not available).
18.3. In case of full or partial refusal (cancellation) by the customer of the confirmed group booking, written notice signed by the customer's manager of such cancellation must be sent to the Service Provider at the email address info.petrine10@gmail.com no later than 10 (ten) days before the hour of arrival of the group of guests confirmed by the Service Provider. In case of violation of this cancellation procedure, the customer who submitted the booking request pays the Service Provider a compensation payment for untimely cancellation of the request or no-show of guests in the amount of the daily cost of accommodation in relation to each booked room and/or place in the room for which the cancellation occurred or no-show of guests. This compensation payment is withheld by the Service Provider from the amount of advance payment made by the customer. If the funds paid as advance payment are insufficient, the compensation payment must be paid by the customer no later than 3 (three) working days from the moment of receiving the corresponding demand from the Service Provider, which, at the choice of the Service Provider, may be sent to the customer's email address or to their registered address.
18.4. The date of refusal (cancellation) is the date of receipt by the Service Provider of the customer's written notice of refusal (cancellation) of the confirmed booking, or the date of actual non-arrival of guests at the hotel after half a day from the confirmed arrival time.